All orders are shipped within 24 hours Monday - Friday 8am - 5pm. An order will be shipped the day after order is placed.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
Please Email Info@phoenixnaturals.com with any issues regarding a return and we will advise accordingly.
Items can not be returned if they are opened.
Items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Please email Info@phoenixnaturals.com with any issues regarding an exchange and we will advise accordingly.